1. Accessing the Help Center
Step 1: Navigate to the Help Center
Go to the Zylon Help Center (HC): 👉 https://zylonsupport.zendesk.com/hc/ You’ll find options to:- Submit a request
- View My Requests
- Access documentation
2. Submitting a Request
Step 1: Open the Request Form
- On the top navigation bar, click Submit a request.
Step 2: Fill in the Request Details
The request form includes several required fields:1. Subject
- Write a short, clear summary of your issue or request.
2. Description
- Describe your issue or request in detail.
- Include relevant context, steps to reproduce (for bugs), or screenshots.
3. Type of Issue
Select the most appropriate category:- Outage / System Down Zylon is completely unavailable or inaccessible for all users.
- Major Bug A critical defect preventing core workflows or key functionality.
- Minor Bug A non-critical issue causing inconvenience but not blocking workflows.
- Feature Request / Improvement Suggestions for new functionality or enhancements.
- App Installation / Update Issue Problems during installation or updates.
4. Zylon Version
- Choose the product version related to your issue (e.g. v1.45).
- You can find this in the bottom-right corner of the Zylon app.
Step 3: Submit Your Request
Once all fields are complete:- Click Submit at the bottom of the form.
- A confirmation message will appear, and your request will be created.
3. Tracking Your Requests
Step 1: View Submitted Requests
- From the Help Center, click My Requests in the navigation bar.
- You’ll see a list of all your requests, including:
- Subject
- ID
- Created date
- Last activity
- Status (Open, Solved, Closed)
Step 2: Check Request Details
- Click any request (e.g. “Download button is not working”).
- The request detail page shows:
- Requester
- Created / Last activity date
- Request ID
- Status
- Priority
- Type of Issue
- Zylon Version
- Zylon Doctor Output(optional)
Step 3: Add to the Conversation
To reply or provide updates:- Scroll to the Add to conversation section.
- Type your message or upload files if needed.
- Click Submit or Send.
Quick Summary
| Action | Where to Go | What to Do |
|---|---|---|
| Submit a new request | Submit a request | Fill subject, description, issue type, Zylon version |
| Check request status | My Requests | View all submitted tickets |
| Respond or update | Request Detail | Add to conversation |
Tips
- Always include your Zylon version when reporting issues.
- Try to attach the Zylon Doctor output if your problem is related with your platform status.
- Attach screenshots or logs to speed up troubleshooting.
- You’ll receive email notifications when there’s an update to your request.