> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform Backoffice

> Operator controls for accounts, roles, gateways, and service status.

## Overview

The Platform Backoffice is used by Operators to manage platform-level access and developer environments.

From this section, Operators can:

* Create and manage accounts
* Assign and update account roles
* Create and manage gateways
* Monitor platform service status

Only users with **Operator** role can access this section. Permissions, visibility, and limits depend on the active license.

## Accounts

An **Account** represents one person on the Zylon platform. Accounts define platform access and determine which Backoffice sections are available.

### Roles and permissions

Account roles define platform-level access:

* **Super Admin** and **Operator** roles can access platform administration features.
* **Developer** role can access Developer Console.
* **Workspace** role does not grant Platform Backoffice access.

For the full role matrix and permission model, see [Roles and Permissions](/en/operator-manual/backoffice/roles-and-permissions).

### Create an account

You can create users in two ways.

1. **Create from the modal UI**

* Click **Add account**.
* Enter name (optional), email, and password.
* Assign one or more account roles.
* Save the account.

2. **Create in bulk from CSV**

* Download the CSV template available on the Accounts page.
* Fill the template with user details and role assignments.
* Upload the CSV to create multiple accounts.

<iframe width="560" height="315" src="https://www.youtube.com/embed/balBfwWXC0w" title="Backoffice - Create Account" style={{ borderRadius: "12px" }} frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

### Edit accounts and role assignments

To update an account, open the account from the list and modify its role assignments or details.

Use role assignment to control whether an user can:

* Access Backoffice Platform.
* Access Workspace.
* Access Developer Console.

The number of accounts and role-enabled accounts is controlled by the active license.

## Gateways

A **Gateway** is a dedicated, isolated software service that sits at the boundary between clients and Zylon’s internal APIs. It provides a single, controlled entry point for API development handling concerns request routing, authentication/authorization, traffic, and observability.

Gateways are used to:

* Group API development activity limiting access to vector database only for vectors belonging to the gateway
* Control who can work with tokens in each environment
* Log account usage and token usage for that gateway

### Gateway user roles

Accounts with the **Developer** and **Operator** roles can be assigned a gateway role: **Owner**, **Admin**, or **Member**.

For gateway-role capabilities, see [Roles and Permissions](/en/operator-manual/backoffice/roles-and-permissions).

### Create a gateway

To create a gateway:

1. Open **Gateways**.
2. Click **New gateway**.
3. Enter a gateway name.
4. Click **Create**.

<iframe width="560" height="315" src="https://www.youtube.com/embed/sUQ_j4MrDSE" title="Backoffice - Create Gateway" style={{ borderRadius: "12px" }} frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

### Manage gateways

From the gateway list, Operators can open existing gateways to manage users and maintain the gateway configuration used by development teams.

The total number of gateways is limited by the active license.